Affirm Payment Policy

Overview

This document outlines how payments, including Shop Pay Installments managed by Affirm, are handled at FIFTHGATE Inc., and the process for refunds using this payment method.

Payment Options

We provide various payment solutions to enhance your shopping experience, including Shop Pay Installments powered by Affirm. Choosing this option means your payments are directly managed by Affirm.

How Payments Are Managed

  • All installment payments via Shop Pay Installments are handled solely by Affirm.
  • FIFTHGATE Inc. does not process or oversee installment payments.
  • Payment schedules, billing, and support for installment plans are managed by Affirm and Shopify.
  • By selecting Shop Pay Installments at checkout, you agree to Affirm’s terms and conditions.

Customer Responsibilities

  • For issues with installment payments (e.g., missed or late payments), contact Affirm support directly at https://www.affirm.com/help.
  • FIFTHGATE Inc. cannot alter, cancel, or influence your installment plan.
  • Please contact Affirm for any disputes involving billing or payments.

Order Cancellations & Payment Failures

  • Orders may be canceled if installment payments are not made as scheduled.
  • FIFTHGATE Inc. reserves the right to cancel or restrict orders due to payment failures or suspected fraud.
  • Ensure your payments are current to avoid delays or cancellations.

Refunds & How They Are Handled

  • Refunds for purchases made via Shop Pay Installments are processed according to our standard refund policy.
  • Once a refund is approved, Shopify coordinates with Affirm to cancel or adjust your remaining payments.
  • Affirm manages billing adjustments directly:
    • Remaining installment payments will be canceled or reduced accordingly.
    • If payments have been made, Affirm will credit the refunded amount back to you.
  • FIFTHGATE Inc. receives the full payment upfront at the time of sale.
  • The refund process does not affect our payout or your initial payment.

Customer Support & Contact

  • For questions about your installment payments or billing, please contact Affirm support directly at https://www.affirm.com/help.
  • FIFTHGATE Inc. does not control or have access to your billing or installment plan.

Important Notice

FIFTHGATE Inc. is committed to providing a smooth shopping experience. However, we do not manage or control your installment payments — all billing adjustments are handled by Affirm.

Questions?

If you have any questions regarding payments, refunds, or billing, please contact Affirm support directly or reach out to us at Sales@Fifthgate.shop.