Refunds

If you wish to return your purchase because of a defective item, please contact our Customer Support team in order to have an RMA number assigned to your order. We will not accept returns without an RMA number. Prior to initiating a return, please read the following:

DISCLAIMER: By purchasing through FIFTHGATE Inc., you agree to all of your terms and conditions. All products are for personal use only. FIFTHGATE Inc. assumes no liability for parts sold. All warranties are subject to approval by the manufacturer and will be taken care of with the manufacturer accordingly. 

All processed orders that have not shipped will incur a 6% processing fee, this is mainly to cover any payment processing and cancelation fee with the manufacturer or warehouse. A processed order is an order that has already been put in our system and the product has been taken out of inventory and moving towards the packing and shipping face. Please be courteous and notify us ASAP if you wish to cancel any order(s) that were recently placed in order to prevent it from shipping out. 

FIFTHGATE Inc. is unable to accept returns for the following reasons but not limited to;

• Used merchandise will not be eligible for returns due to health and safety reasons.
• Damaged packaging
• Articles of clothing, lingerie, costumes, or latex products
• Any product that is missing components, accessories, or any other piece included in original condition
• Products which are not in the manufacturer’s original packaging
• Items with an expiration date such as personal lubricants and other topicals, contraceptives, and edible items.

 

Exchanges
If you change your mind and want to make an exchange and item has not yet been ship, please contact us and a FIFTHGATE Inc. representative will assist you with exchanging your order. If item has been shipped, no exchanges can be made.

 

Insurance & Damage
All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify FIFTHGATE Inc. within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim. 

Take pictures of the damaged product and all of its content and send them to us via email at ‘sales@fifthgate.shop’. Keep the product and it is original packaging as it arrived. Make a list of the damaged or lost item(s). 

DO NOT send the item back to us; once we received the information listed above, we will file a damage claim with the shipper. Once a damage claim is filed, the carrier will pick up the product for return or inspection, a replacement will be sent after claim return confirmation.